Our Policies for a Stress-Free Safari Experience
Payment Terms
- To confirm your booking, a 50% deposit is required. Your safari is only confirmed
once this deposit has been received. - The remaining balance must be paid no later than 30 days before the tour start date.
Cancellation & Refund Policy
- 60 days or more before departure: Full refund minus the deposit.
- 45 to 59 days before departure: 50% refund of the total tour cost.
- 15 to 44 days before departure: 25% refund of the total tour cost.
- Less than 15 days before departure: No refund will be issued.
- No-shows, late arrivals, or unused services: No refund will be provided.
Gorilla Permits – Date Changes Policy
- Gorilla permits are non-refundable once issued, in line with Rwanda Development Board regulations.
- It is possible to reschedule to new dates if a change is requested and approved.
- If a date change is approved, a rebooking fee of USD 300 per permit will apply.
- We strongly recommend requesting any changes as early as possible.
East Africa Safaris
We appreciate your understanding of these terms, which help us secure permits,
accommodation, and logistics in advance to ensure a smooth safari experience.
Your Dream Safari Awaits
Every traveler has a different idea of the perfect safari. You might have always dreamed of seeing mountain gorillas in the wild. Or maybe you want to watch the Great Migration unfold across the Maasai Mara. Perhaps you simply want to go on game drives and connect with East African culture. Whatever brings you here, we’re ready to help you turn that dream into reality. Tell us where you’d like to go and what you’d like to see. We’ll create the perfect safari for you.